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42 hours recovered in 24 days. Without expanding the administrative team.
The team reduced surgical scheduling time by 52% and automated 111 confirmations without adding staff. Estimated savings of $656,000 COP in 24 days with an annual projection of $40.6M COP.
Scheduling a surgery took more time than needed.
The process relied on manual transcription, confirmation calls and shared files. Each procedure required administrative time that could be spent on other tasks.
Manual transcription
25 minutes per surgery
Every surgery required manually recording information, increasing operational time and the risk of errors.
One-by-one confirmations
7 minutes per confirmation
Confirmations relied on calls and messages made by the administrative team.
Scattered information
No centralization or backup
Surgical scheduling was managed from shared files with no centralized traceability.
Low visibility
Decisions without real-time data
Information to plan volume, specialties and brigades was not available in real time.
Same team. More operational capacity.
The improvement did not come from hiring more people. It came from eliminating repetitive tasks and simplifying the surgical scheduling process.
Before COCO · Manual Process
With COCO · Recovered Capacity
Before
25 minutes per scheduling: manual transcription of each physical order, procedures, supplies and patient data.
With COCO
12 minutes per scheduling. The system auto-fills supplies when selecting the procedure, 13 minutes less per surgery.
Before
One-by-one confirmations: individual call to each patient with no status log.
With COCO
111 confirmations sent automatically by email. That task disappeared from the team's daily flow.
Before
Information in shared files: all surgical scheduling in a Drive without centralized traceability.
With COCO
Centralized information on a single platform, accessible in real time from day one.
Before
No operational visibility: knowing monthly volume or the distribution by specialty required building the information by hand.
With COCO
Indicators available in real time from day one: procedures by specialty, insurer and status.
Before
Planning without data: brigades and volume were decided without historical indicators or capacity visibility.
With COCO
Active operational dashboard. Brigade planning now has real data as the documented minimum.
Results measured over the first 24 days.
Data on reduction of administrative time spent on scheduling and follow-up of surgical procedures. Sources: Looker and Amplitude.
Operational savings breakdown
Base: reference salary $3,000,000 COP/month · 192h workload · $260 COP/min
| Component | Before | With COCO | Time recovered | Estimated savings |
|---|---|---|---|---|
|
Scheduling
134 procedures
|
25 min · Manual Drive | 12 min · COCO Funnel | 29 hours | $453,000 COP |
|
Confirmations
111 bookings
|
7 min · call / WhatsApp | 0 min · automatic email | 13 hours | $202,000 COP |
| 24-day total | 42 hours | $656,000 COP |
Most frequent procedures · Top 5
Distribution of digitized surgical volume
Insurer coverage
134 appointments in the period
73% conversion in the scheduling process
151 scheduling starts and 111 confirmed bookings. Peak on May 4: 34 starts with 97% conversion.
More volume. Same team.
Measured data corresponds to outpatient care. Adding brigades and emergencies, savings scale proportionally without expanding the administrative structure.
Today · Outpatient Only
~167 surgeries / month
COP operational efficiency / year
- · Outpatient only
- · No brigades · no emergencies
- · $656K COP documented in 24 days
multiplier
With Full Operation · 650 sx / month
Outpatient + Brigades + Emergencies
COP operational efficiency / year
- · Outpatient: ~450 sx/month
- · Brigades: ~100 sx/month
- · Emergencies: ~100 sx/month
Conservative Scenario
600 surgeries / month
COP / year
Base Projected Scenario
650 surgeries / month
COP / year
Maximum Scenario
700 surgeries / month
COP / year
Every hour recovered increases operational capacity.
Surgical brigades are the highest-magnitude additional impact — each event of 90-100 procedures directly amplifies the return.
Base Scenario
COP / year · normal operation
No brigades. Projection based on documented volume of 3-5 daily surgeries.
584 operational hours recovered / year
Recommended Scenario
COP / year · 1 brigade/month
Each brigade frees 32 additional hours and generates $495,000 COP. Annual return increases 87% versus the base.
888 hours recovered / year · +87% vs base
Maximum Scenario
COP / year · 2 brigades/month
With two monthly brigades the economic value grows 172% with no increase in administrative payroll.
1,272 hours recovered / year · +172% vs base
With full operation the institution can handle between 600 and 700 procedures per month. Equivalent to recovering more than 200 hours per month and estimated savings of $3.38M COP / month.
What changed in the operation.
Four concrete changes that define how surgical operations transformed in the first 24 days.
Centralized information
Centralization from day 1All surgical scheduling was consolidated in a single platform with real-time access. Before, information lived in a shared file with no backup — a single point of failure for the entire operation.
111 automated confirmations
$202,000 COP savedThe team stopped spending time on calls and manual follow-up. In 24 days 111 confirmations were automated — $202,000 COP estimated savings and zero risk of missing patient notifications.
Faster scheduling
25 min → 12 min per procedureAverage time went from 25 to 12 minutes. 13 minutes less per surgery × 134 procedures = 29 hours recovered in the first 24 days on scheduling alone.
More capacity to grow
$40.6M COP projected / yearThe operation can absorb more procedures without adding administrative staff. Adding brigades and emergencies, monthly volume can reach 650 procedures and savings rise to $40.6M COP annually.
The same process. The same numbers. On every procedure.
Operational impactColombian hospitalCOCO Surgeries Module
Reduced time. Operational efficiency. Economic savings. Greater surgical capacity.
Discover how much time and money your institution can recover.
A more efficient surgical operation, active from day one.