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Medical Scheduling Software with AI for clinics and hospitals
We facilitate access to the perfect appointment
Centralize and automate the entire medical appointment process, from patient request to confirmation and attendance. A solution for clinics and hospitals that need to reduce no-shows, recover demand, and operate efficiently.
More than 600 institutions trust COCO
The challenge healthcare institutions face today
In most clinics and hospitals, scheduling remains a critical pain point:
No-shows and last-minute cancellations
Disconnected channels (call center, WhatsApp, web)
Overloaded administrative teams
Poor visibility into demand and occupancy
The impact: underutilized schedules, higher costs, and dissatisfied patients.
Results that impact operations
With COCO's Integrated Scheduling Center with AI, institutions achieve:
appointment attendance
operational cost savings
schedule occupancy
assignment accuracy
Results observed in institutions operating with COCO.
How does the patient journey work?
We accompany the patient at every stage of scheduling, simply and automatically. Omnichannel, automation, and traceability to increase occupancy and improve patient experience.
The entire process is tracked and measured for the institution.
Key capabilities of the integrated center
Smart scheduling
Automates appointment assignment according to clinical and operational rules, optimizing medical schedule usage.
Patient portal and web self-service
Patients can schedule, reschedule, or cancel appointments autonomously, 24/7, from the web.
WhatsApp chatbot and COCO2Chat
Handles scheduling requests automatically via WhatsApp, reducing call center load.
Automatic appointment confirmation
Up to 5 confirmation attempts across 3 channels: call, SMS, and WhatsApp, to reduce no-shows.
Unsatisfied demand and waitlist
Detects patients who couldn't schedule and automatically manages them when a slot opens.
Scheduling campaigns
Activate automated campaigns to fill schedules, reactivate patients, and promote specific services.
Queue management
Organizes and optimizes in-person care, reducing wait times and improving flow.
Satisfaction surveys
Measure patient experience after care and get actionable insights.
Real-time dashboards
Visualize key indicators like occupancy, no-shows, demand, and operational performance in real-time.
Who is this solution for?
- Medium and high complexity clinics and hospitals
- Healthcare networks with multiple locations
- Institutions handling high appointment volumes
- Executive teams focused on efficiency, profitability, and patient experience
Real benefits for clinics and hospitals
- Fewer no-shows
- Higher schedule occupancy
- Lower operational burden
- Better experience for patients and clinical teams
- Data-driven decisions
Success case: real results in medical scheduling
A healthcare institution transformed its appointment operations with COCO. They went from underutilized schedules and high operational burden to an automated model with real-time visibility and better patient experience.
appointment attendance
operational costs
more appointments scheduled
assignment accuracy
What made the difference?
Integration and scalability
Integrates with existing HIS, ERP, and CRM systems, and scales according to institution growth.
Frequently asked questions
Optimize your scheduling today
Talk to our team and discover how the Integrated Scheduling Center with AI can adapt to your clinic or hospital's reality.