Patient engagement campaigns: reach your patients before they need you
Proactive patient outreach through automated campaigns via WhatsApp, phone calls and SMS — driving preventive care, improving adherence and reducing no-shows across your entire patient population.
More than 600 healthcare institutions trust COCO's software
What is proactive outreach?
A turnkey solution that helps health systems and clinics manage patient populations and run automated multichannel outreach campaigns — with real-time analytics to close care gaps before they become costly.
Ideal for:
How it works
A structured 4-step workflow to maximize patient contactability and campaign ROI.
Select your outreach flow
Choose from pre-built outreach flows designed around specific clinical goals and care pathways.
HIPAA-compliant data ingestion
Load patient lists via API integration or bulk upload in Excel, fully encrypted and compliant.
Automated multichannel delivery
Up to three staggered touchpoints via WhatsApp, phone calls and SMS to maximize patient reach.
Real-time reporting & insights
Track response rates, campaign performance and population health trends in a live dashboard.
See the platform in action
An end-to-end solution to manage preventive care and health promotion campaigns at scale.
Campaign types
Informational, scheduling or surveys
Patient list management
Bulk upload or API integration
Outreach results
Messages sent and responses tracked
Metrics dashboard
Real-time campaign analytics
Key benefits
Improved care adherence
Boost patient participation in preventive and chronic care programs through timely, personalized outreach.
Higher patient reach
Connect with more patients through optimized multichannel strategies that meet them where they are.
Reduced administrative burden
Automate mass outreach campaigns and free up your care team to focus on high-value patient interactions.
Actionable population insights
Make informed decisions with full campaign traceability and real-time population health metrics.
Who is it built for?
Health systems & clinics
Manage patient populations and drive adherence to preventive and chronic care programs at scale.
Health plans & managed care
Run automated member outreach campaigns for preventive care, follow-ups and HEDIS measure closure.
Public health & government programs
Execute vaccination drives, screenings and disease management initiatives across large populations.
Frequently asked questions
Explore related COCO solutions
Complement your patient engagement strategy with the rest of the COCO ecosystem.
Ready to close your care gaps?
Join 1,000+ healthcare centers already transforming patient engagement with COCO.