Chatbots in recent years have evolved and have contributed to the world becoming more and more digital, in such a way that they interact much better managing to improve the user experience taking care to a new level and making institutions save a lot of money. In this space we will talk about the competitive advantages of chatbots with WhatsApp in the health sector, but first let's clarify what a Chatbot is:

Conversational Bots (chatbot), are software applications that simulate having a conversation with a person at the same time. provide automatic responses which are previously established according to the needs. These bots, also known as expert systems, use case-based reasoning to establish a conversation which is almost always text-based, although there are also models that have a multimedia user interface that allow auditory input.

video: Chatbot with COCO's WhatsApp

The bot can establish a conversation with a bit of logic by accessing prior knowledge of understandable and coherent sentences. as well as closed answers or numbers, i.e., it uses a series of pre-prepared answers.

The main objective of chatbots is to improve the attention to users and/or patients by generating quick and concise responses to requests in addition to capturing data. For the case of the healthcare sector chatbots help in the automation of tasks such as: -Scheduling and rescheduling appointments.

-Cancellation of appointments.

-Answer frequently asked questions.

-Sending information and requests for tests or diagnostic aids.

-Envío de información y solicitud de pruebas o medios de diagnóstico. prueba de Turing para determinar el nivel de comprensión del bot. La prueba de Turing es el estándar de la industria que permite identificar si el bot tiene la ability to generate intelligent behavior with the user. Therefore, the development of the test allows the conversational bot industry to be of quality and framed as intelligent assistants.

4 reasons why chatbots in healthcare are a key tool.

1. Availability and immediacy. The main benefits are its availability (as it is available 7 days a week, 24 hours a day) and immediacy (the chatbot responds instantly). Both features improve user experience and satisfaction.

2. Chatbots are installed on massively used platforms. with which users are already fully familiar, such as WhatsApp, Facebook Messenger. Therefore, users do not have to learn how to handle another tool or even download other applications.

3. Adaptability to the needs of the institutions, facilitating processes, automating tasks and where chatbots can handle all types of basic queries and redirect more complex queries to the customer service area.

4. Handle high volumes, bots support repetitive tasks that do not require human intervention, answering 100% of requests and improve user experience

Every day the digital community is bigger because it is evident that virtuality as a tool generates greater comfort and trust

Transform to digital with COCO, we offer you a unique opportunity to strategically renew your institution with an automated service system using the new digital service technologies.

Don't waste any more, do it simple and fast with a Chatbot!