--- title: "Case study: 42h recovered in 24 days with COCO Surgeries" description: "How COCO's surgical scheduling module cut scheduling time by 52%, automated 111 confirmations and projects $40.6M COP in annual savings." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://cocotech.ai/#organization", "name": "COCO Tecnologías", "alternateName": "COCO Tech AI", "url": "https://cocotech.ai/", "logo": { "@type": "ImageObject", "url": "https://cocotech.ai/assets/coco-logo.png", "width": 600, "height": 373 }, "sameAs": [ "https://www.linkedin.com/company/coco-tecnologias/", "https://www.instagram.com/cocotech.ai", "https://www.youtube.com/c/COCOTecnolog%C3%ADas" ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://cocotech.ai/en" }, { "@type": "ListItem", "position": 2, "name": "Testimonials", "item": "https://cocotech.ai/en/testimonials" }, { "@type": "ListItem", "position": 3, "name": "Surgeries Case Study" } ] } ] --- We use cookies to improve your experience and analyze traffic. [More info](/en/contact-us) Essential onlyAccept [![COCO Tech](/assets/coco-logo-light-OLz8Qiw1.png)](/en) Solutions Academy [About us](/en/about-us)[Contact us](/en/contact-us) en [Schedule demo](/en/contact-us) 1. [Home ](/en) 2. [Testimonials ](/en/testimonials) 3. Surgeries Case Study Surgical Scheduling Module · Documented Results # 42 hours recovered in 24 days. Without expanding the administrative team. The team reduced surgical scheduling time by 52% and automated 111 confirmations without adding staff. Estimated savings of $656,000 COP in 24 days with an annual projection of $40.6M COP . Book a demo 42h Recovered in 24 days 52% Time reduction $656K COP saved $40.6M COP annual projection Explore Initial Situation · The Financial Problem ## Scheduling a surgery took more time than needed. The process relied on manual transcription, confirmation calls and shared files. Each procedure required administrative time that could be spent on other tasks. Manual transcription ### 25 minutes per surgery Every surgery required manually recording information, increasing operational time and the risk of errors. One-by-one confirmations ### 7 minutes per confirmation Confirmations relied on calls and messages made by the administrative team. Scattered information ### No centralization or backup Surgical scheduling was managed from shared files with no centralized traceability. Low visibility ### Decisions without real-time data Information to plan volume, specialties and brigades was not available in real time. Operational Transformation · Same Team ## Same team. More operational capacity. The improvement did not come from hiring more people. It came from eliminating repetitive tasks and simplifying the surgical scheduling process. ![COCO](/__l5e/assets-v1/37702361-4dc2-43cb-8078-9f815429083f/coco-dashboard.png) Before COCO · Manual Process With COCO · Recovered Capacity Before 25 minutes per scheduling: manual transcription of each physical order, procedures, supplies and patient data. With COCO 12 minutes per scheduling. The system auto-fills supplies when selecting the procedure, 13 minutes less per surgery. Before One-by-one confirmations: individual call to each patient with no status log. With COCO 111 confirmations sent automatically by email. That task disappeared from the team's daily flow. Before Information in shared files: all surgical scheduling in a Drive without centralized traceability. With COCO Centralized information on a single platform, accessible in real time from day one. Before No operational visibility: knowing monthly volume or the distribution by specialty required building the information by hand. With COCO Indicators available in real time from day one: procedures by specialty, insurer and status. Before Planning without data: brigades and volume were decided without historical indicators or capacity visibility. With COCO Active operational dashboard. Brigade planning now has real data as the documented minimum. Measured Results · 24 days of Operation ## Results measured over the first 24 days. Data on reduction of administrative time spent on scheduling and follow-up of surgical procedures. Sources: Looker and Amplitude. 01 134 Digitized procedures · 100% in COCO 02 52% Time reduction · 25 → 12 min 03 $656K COP operational savings · 24 days 04 73% Conversion · 151 starts → 111 bookings ### Operational savings breakdown Base: reference salary $3,000,000 COP/month · 192h workload · $260 COP/min Scheduling 134 procedures Estimated savings $453,000 COP Before 25 min · Manual Drive With COCO 12 min · COCO Funnel Time recovered 29 hours Confirmations 111 bookings Estimated savings $202,000 COP Before 7 min · call / WhatsApp With COCO 0 min · automatic email Time recovered 13 hours 24-day total 42 hours $656,000 COP Component Before With COCO Time recovered Estimated savings Scheduling 134 procedures 25 min · Manual Drive 12 min · COCO Funnel 29 hours $453,000 COP Confirmations 111 bookings 7 min · call / WhatsApp 0 min · automatic email 13 hours $202,000 COP 24-day total 42 hours $656,000 COP ### Most frequent procedures · Top 5 Distribution of digitized surgical volume Total 41 01 Laparoscopic cholecystectomy 29.3% 12 +top 02 Transnasal turbinoplasty 24.4% 10 #2 03 Inguinal herniorrhaphy 17.1% 7 #3 04 Laparoscopic cholecystostomy 17.1% 7 #4 05 Endometrial biopsy 12.2% 5 #5 ### Insurer coverage 134 appointments in the period 118 appointments Savia Salud 44.9% 53 Coosalud 28% 33 Nueva EPS 19.5% 23 Sura EPS 6.8% 8 SOAT / Otros 0.8% 1 ### 73% conversion in the scheduling process 151 scheduling starts and 111 confirmed bookings. Peak on May 4: 34 starts with 97% conversion. 01 151 Scheduling starts · 100% of volume 02 111 Confirmed bookings · 73% conversion 03 124 Unique patients impacted 04 34 Daily peak · May 4 · 97% Projection · Full Operation ## More volume. Same team. Measured data corresponds to outpatient care. Adding brigades and emergencies, savings scale proportionally without expanding the administrative structure. ![COCO](/__l5e/assets-v1/809633c1-265f-4741-81b0-c0a7e063a1eb/coco-trophy-v3.png) Today · Outpatient Only ~167 surgeries / month $10.4M COP operational efficiency / year - · Outpatient only - · No brigades · no emergencies - · $656K COP documented in 24 days 4× multiplier With Full Operation · 650 sx / month Outpatient + Brigades + Emergencies $40.6M COP operational efficiency / year - · Outpatient: ~450 sx/month - · Brigades: ~100 sx/month - · Emergencies: ~100 sx/month Conservative Scenario 600 surgeries / month $37.4M COP / year Base Projected Scenario 650 surgeries / month $40.6M COP / year Maximum Scenario 700 surgeries / month $43.7M COP / year Financial Scalability ### Every hour recovered increases operational capacity. Surgical brigades are the highest-magnitude additional impact — each event of 90-100 procedures directly amplifies the return. Base Scenario $6.9M COP / year · normal operation No brigades. Projection based on documented volume of 3-5 daily surgeries. 584 operational hours recovered / year Recommended Scenario $12.9M COP / year · 1 brigade/month Each brigade frees 32 additional hours and generates $495,000 COP. Annual return increases 87% versus the base. 888 hours recovered / year · +87% vs base Maximum Scenario $18.8M COP / year · 2 brigades/month With two monthly brigades the economic value grows 172% with no increase in administrative payroll. 1,272 hours recovered / year · +172% vs base With full operation the institution can handle between 600 and 700 procedures per month . Equivalent to recovering more than 200 hours per month and estimated savings of $3.38M COP / month . +8 possible procedures per day with the same team ![COCO](/__l5e/assets-v1/24cb92eb-e2d2-43a8-a178-93df11ff344d/coco-xray.png) Financial Findings · 24 days ## What changed in the operation. Four concrete changes that define how surgical operations transformed in the first 24 days. 01 / 04 ### Centralized information Centralization from day 1 All surgical scheduling was consolidated in a single platform with real-time access. Before, information lived in a shared file with no backup — a single point of failure for the entire operation. 02 / 04 ### 111 automated confirmations $202,000 COP saved The team stopped spending time on calls and manual follow-up. In 24 days 111 confirmations were automated — $202,000 COP estimated savings and zero risk of missing patient notifications. 03 / 04 ### Faster scheduling 25 min → 12 min per procedure Average time went from 25 to 12 minutes. 13 minutes less per surgery × 134 procedures = 29 hours recovered in the first 24 days on scheduling alone. 04 / 04 ### More capacity to grow $40.6M COP projected / year The operation can absorb more procedures without adding administrative staff. Adding brigades and emergencies, monthly volume can reach 650 procedures and savings rise to $40.6M COP annually. The same process. The same numbers. On every procedure. 42h Recovered in 24 days More agile Fewer manual tasks $656K COP saved in 24 days +8 Possible procedures/day $40.6M COP / year projected > Operational impact Colombian hospital > > COCO Surgeries Module > > Reduced time. Operational efficiency. Economic savings. **Greater surgical capacity.** COCO Surgeries · Financial Assessment ## Discover how much time and money your institution can recover. A more efficient surgical operation, active from day one. Day 1 Active operation 12 min Per scheduling 0 Manual confirmations $40.6M COP / year projected Book a demo ## Other success stories Explore more results achieved with COCO. [ ### Success story: Messer Patient journey automation and shorter waiting times. 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