--- title: "ESE Rionegro: +121K appointments managed | COCO" description: "How Hospital San Juan de Dios E.S.E. Rionegro reduced no-show from 17.4% to 12% and managed +121K appointments with COCO's AI." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://cocotech.ai/#organization", "name": "COCO Tecnologías", "alternateName": "COCO Tech AI", "url": "https://cocotech.ai/", "logo": { "@type": "ImageObject", "url": "https://cocotech.ai/assets/coco-logo.png", "width": 600, "height": 373 }, "sameAs": [ "https://www.linkedin.com/company/coco-tecnologias/", "https://www.instagram.com/cocotech.ai", "https://www.youtube.com/c/COCOTecnolog%C3%ADas" ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://cocotech.ai/en" }, { "@type": "ListItem", "position": 2, "name": "Testimonials", "item": "https://cocotech.ai/en/testimonials" }, { "@type": "ListItem", "position": 3, "name": "case ese rionegro" } ] } ] --- We use cookies to improve your experience and analyze traffic. [More info](/en/contact-us) Essential onlyAccept [![COCO Tech](/assets/coco-logo-light-OLz8Qiw1.png)](/en) Solutions Academy [About us](/en/about-us)[Contact us](/en/contact-us) en [Schedule demo](/en/contact-us) 1. [Home ](/en) 2. [Testimonials ](/en/testimonials) 3. case ese rionegro ![Hospital San Juan de Dios E.S.E. Rionegro](/__l5e/assets-v1/3059f522-894a-4f5b-88db-923887c4c10a/hospital-logo.jpg) Hospital San Juan de Dios E.S.E. Rionegro · Public Sector # Healthcare services contracting as an efficiency enabler. Operational and financial sustainability in the public sector. Over two centuries serving healthcare in eastern Antioquia. Diana Mejía — Manager, ESE Hospital San Juan de Dios de Rionegro Book a demo +121K Appointments managed 98% AI effectiveness \-5.4% No-show rate 24/7 Availability Explore History and evolution ## More than two centuries serving healthcare. From colonial times to becoming a regional reference for eastern Antioquia. Before 1788 ### Colonial-era beginnings The hospital was born under the Spanish crown to serve the urgent need to care for severely ill patients who used to take 3–4 days to reach the hospital in Antioquia, putting their lives at risk. 1st Site ### District Charity Hospital The first site sat where the Instituto Josefina Muñoz stands today, under the name Hospital de Caridad del Distrito de Rionegro, serving a population of 10,000. 1819 ### Caring for a national hero General José María Córdova was treated at this Charity Hospital after falling from his horse on December 28th, 1819. 1963 ### New headquarters The new facility opened with a single surgical table, a surgical lamp and 8 patients. Nearly 700 people attended the inauguration. 1968 ### Regional reference One year later the hospital reached the highest hospitalization index in Colombia. In 1968 it became Antioquia's first Regional Health Center, serving 23 municipalities of eastern Antioquia. 1995 · 2000 ### On the map In 1995 it became a State Social Enterprise (E.S.E.) and in the year 2000 it officially adopted the name Hospital San Juan de Dios E.S.E. Rionegro - Antioquia. Statistics and projections ## The hospital today. Heart of the 23 municipalities of eastern Antioquia, ensuring medical quality with humanity. 156K Yearly average appointments 21 Primary Health Teams · 8K households · 19K people 40K Emergencies handled · 2025 10K Surgeries performed · 2025 1.8K Births · UMI 11K Hospitalized patients 700 CAPSM patients 200+ MRI scans · 2025 ![Sede Gilberto Mejía Mejía](/__l5e/assets-v1/2eef23b8-d9a8-41b5-b672-223108d6f79c/clinic-entrance.png) 42.8% de la operación · 51,730 citas Sede Gilberto Mejía Mejía ![Sede principal](/__l5e/assets-v1/b88a05c9-6ed0-493d-aa7b-13fde96e8459/clinic-sign.png) 56.8% de la operación · 68,953 citas Sede principal ![Vista aérea del Hospital](/__l5e/assets-v1/b1418ba4-36b7-483e-b636-1ff4cbfac331/clinic-aerial.png) Vista aérea del Hospital ![Área de urgencias](/__l5e/assets-v1/e1bc3f56-841b-496b-9c91-d40adfffdbfe/clinic-urgencias.png) Área de urgencias Initial situation · Before April 2025 ## The challenge: Access barriers. The Hospital San Juan de Dios faced an access and operational efficiency crisis that limited the wellbeing of thousands of patients. 0 digital channels ### Limited channels Scheduling was 100% on-site or by phone, causing frustration and dissatisfaction among users. Endless queues ### Operational collapse Long lines at admissions and saturated phone lines overwhelmed the hospital's capacity. Restricted hours ### Waiting times Excessive waits for patients and no possibility to schedule outside office hours. 17.4% no-show ### High no-show rate Without automated reminders, the no-show rate reached 17.4%, wasting installed capacity. The Solution ## 360° Digitization. COCO became the hospital's strategic need: 24/7 availability, patient self-service and no-show reduction from the very first month. ### Cloud service No installations or physical infrastructure ### 100% Secure Easy, secure and customizable ### Artificial Intelligence Process automation and resource optimization ### Technical Support Via email, WhatsApp and internal channel always available ### Certified Training Training platform for all staff ### Unmet Demand Availability for patients on waiting lists ### Automated reminders Confirmation 12h before, 57% call, 38% WhatsApp ### Statistical dashboards Real-time data for better decisions Results · Real Impact ## Democratizing access to healthcare. Historical data from Hospital San Juan de Dios with COCO in operation. 01 01 +121K Appointments managed historically 02 02 98% Historical management effectiveness 03 03 89% Efficiency during demand peaks 04 04 20% Patients on self-service ### No-show Reduction 2024 baseline vs 2025 with COCO Antes 17.4% 2024 · Baseline \-5.4 pts Con COCO 12% 2025 · With COCO Timely confirmation optimizes installed capacity and reduces unplanned absences. ### Patient Self-service Distribution by channel · 20% is already autonomous Internal 71% Web 17% WhatsApp 2.8% ### Artificial Intelligence · Serving life The COCO Bot acts as a strategic ally, ensuring reduction of human errors and immediate response to citizens. 57% Confirmation by call 38% Confirmation by WhatsApp 74% Average attendance rate 1,224 Appointments rescued Comparative analysis ## Impact on PQRS. Communication difficulty with lines and service channels: before and after COCO. Baseline · Before COCO 561 2024 complaints ↓11.6% Reduction Absolute reduction of 65 year-over-year complaints With COCO · Real result 496 2025 complaints A direct reflection of the improvement in effectiveness and accessibility of institutional communication channels thanks to COCO. Comparative Trends ## Trends and 2026 projection. The downward no-show trend is sustained and projects an even greater impact next year. ### Prenatal Control ↓17 pts De 28% → 11% Antes 28% Hoy 11% ### Psychotherapy ↓24 pts De 35% → 11% Antes 35% Hoy 11% ### 2026 Projection If the trend continues - Additional projected average reduction: 8–12 points - No-show consolidation <15% in Prenatal Control, Chronic and Mental Health - Better contractual and financial indicators - Higher adherence to prenatal and mental health follow-ups > Words from Management Diana Mejía > > Manager, ESE Hospital San Juan de Dios de Rionegro > > Technology does not replace human care, **it empowers it.** COCO Technologies · Public Sector ## Ready to transform your hospital? Discover how COCO can reduce costs, optimize schedules and improve your patients' experience — just like at Hospital San Juan de Dios. 24/7 Availability +40% Operational savings <15% No-show goal 98% AI effectiveness Book a demo ## Other success stories Explore more results achieved with COCO. [ ### Success story: surgical management How a hospital optimized operating rooms and surgical scheduling with AI. Read the story ](/en/testimonials/case-surgeries)[ ### Success story: Messer Patient journey automation and shorter waiting times. Read the story ](/en/testimonials/case-messer)[### Success story: cancer screening 71% screening attendance in a Central American public health system. Read the story](/en/testimonials/case-cancer-screening) [See all testimonials and success stories ](/en/testimonials) [![COCO Tech](/assets/coco-logo-light-OLz8Qiw1.png)](/en) We are a system of solutions designed for the healthcare sector, enabling clinics and hospitals to organize their operations and reduce revenue losses caused by inefficiencies in processes behind patient care. AI & E-HEALTH [](https://www.linkedin.com/company/coco-tecnologias/)[](https://www.instagram.com/cocotech.ai?igsh=eWtneG8zc2hnNDlt)[](https://www.youtube.com/c/COCOTecnolog%C3%ADas) ### Solutions - [All solutions](/en/solutions) - [Medical scheduling software](/en/medical-scheduling-software) - [Telemedicine platform](/en/telemedicine-platform) - [Queue management system](/en/queue-management-system) - [Surgical management software](/en/surgical-management-software) - [Patient engagement campaigns](/en/patient-engagement-campaigns) - [Clinical OCR software](/en/clinical-ocr-software) - [ROI calculator](/en/roi-calculator) ### Company - [About us](/en/about-us) - [Testimonials](/en/testimonials) - [Blog](/en/blog) - [Webinars](/en/webinars) - [Contact us](/en/contact-us) - [Support ](https://cocotecnologias.zendesk.com/hc/en-us) - [Sign in COCO Reservas ](https://www.cocoreservas.com/) [Privacy policy](/en/privacy)[Terms & conditions](/en/terms)[Data processing](/en/data-processing)[Security policy](/en/security-policy)[SLA](/en/sla)[API Documentation](https://coco-tecnologias.github.io/Agendaton/index.html)[Service status](https://cocoreservas1.statuspage.io/#) © 2026 COCO Tecnologías. All rights reserved. Made by COCO AI E-Health