--- title: "Success story: 71% screening attendance with AI automation | COCO Tech AI" description: "A public health system in Central America managed +17,000 appointments and reached 71% attendance for cervical cancer screening with COCO automation." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://cocotech.ai/#organization", "name": "COCO Tecnologías", "alternateName": "COCO Tech AI", "url": "https://cocotech.ai/", "logo": { "@type": "ImageObject", "url": "https://cocotech.ai/assets/coco-logo.png", "width": 600, "height": 373 }, "sameAs": [ "https://www.linkedin.com/company/coco-tecnologias/", "https://www.instagram.com/cocotech.ai", "https://www.youtube.com/c/COCOTecnolog%C3%ADas" ] }, { "@context": "https://schema.org", "@type": "Article", "headline": "Success story: 71% screening attendance with AI automation", "description": "A public health system in Central America managed +17,000 appointments and reached 71% attendance for cervical cancer screening with COCO automation.", "url": "https://cocotech.ai/en/testimonials/case-cancer-screening", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://cocotech.ai/en/testimonials/case-cancer-screening" }, "inLanguage": "en", "image": "https://cocotech.ai/images/og-default-en-v2.jpg", "author": { "@type": "Organization", "name": "COCO Tecnologías", "url": "https://cocotech.ai" }, "publisher": { "@type": "Organization", "name": "COCO Tecnologías", "url": "https://cocotech.ai", "logo": { "@type": "ImageObject", "url": "https://cocotech.ai/og-image.png" } } }, { "@context": "https://schema.org", "@type": "FAQPage", "inLanguage": "en", "mainEntity": [ { "@type": "Question", "name": "What results did the cancer screening program achieve?", "acceptedAnswer": { "@type": "Answer", "text": "The program reached 71% effective attendance for screenings, with more than 17,000 appointments managed and 8,897 women served, without increasing costs or staff." } }, { "@type": "Question", "name": "How was patient outreach automated?", "acceptedAnswer": { "@type": "Answer", "text": "COCO contacted patients through WhatsApp and digital channels, confirmed attendance, enabled self-service rescheduling and escalated to the human team only the cases that required it." } }, { "@type": "Question", "name": "What share of patients managed their appointment without human help?", "acceptedAnswer": { "@type": "Answer", "text": "72.3% of patients completed the process in self-service, with 81.8% contactability and 81.9% confirmation." } }, { "@type": "Question", "name": "Does automation change existing clinical workflows?", "acceptedAnswer": { "@type": "Answer", "text": "No. Automation works on scheduling and patient communication; clinical protocols, sample collection and result reading remain with the health team." } }, { "@type": "Question", "name": "Can this model be replicated in other institutions?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The same model applies to other prevention programs such as mammography and vaccination, and is replicable across public and private institutions in the region." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://cocotech.ai/en" }, { "@type": "ListItem", "position": 2, "name": "Testimonials", "item": "https://cocotech.ai/en/testimonials" }, { "@type": "ListItem", "position": 3, "name": "case cancer screening" } ] } ] --- We use cookies to improve your experience and analyze traffic. [More info](/en/contact-us) Essential onlyAccept [![COCO Tech](/assets/coco-logo-light-OLz8Qiw1.png)](/en) Solutions Academy [About us](/en/about-us)[Contact us](/en/contact-us) en [Schedule demo](/en/contact-us) 1. [Home ](/en) 2. [Testimonials ](/en/testimonials) 3. case cancer screening ![Healthcare professional in early cancer detection](/assets/hero-mobile-v3-D-5vs0jl.jpg) Success story · Public health in Central America # When technology arrives on time, it saves lives. A public health system reached 71% attendance for cancer screenings through digital automation. Without increasing costs or staff. Book your demo[See results](#resultados) +17k Appointments managed +8.8k Women served 71% Effective attendance 72.3% Self-service +8,800 women served Explore The problem ## A structural problem with a proven solution. The obstacle is not clinical. It is operational. Traditional problemCOCO approach Manual call No answer Lost slot Low attendance and wasted resources High no-show rates in preventive appointments. Reliance on phone calls and manual processes. Impossible to scale without hiring more staff. No data to plan or evaluate. Lost slots with no reassignment. Low accessibility in remote areas. ### Cervical cancer: the cost of inaction - Late diagnoses that reduce treatment options. - Clinical costs multiplied by lack of prevention. - Preventable deaths with technology that already exists. With organized screening, cervical cancer mortality drops by more than 60%. — WHO The challenge ## Scaling prevention without collapsing the system. ![Cervical cancer screening in Latin America](/assets/context-latam-v4-DXcSnYu8.jpg) Cervical cancer screening in Latin America Cervical cancer kills thousands of women every year in LATAM. Over 90% of those deaths are preventable with timely screening. A public health system in Central America needed to expand its national program without adding staff or budget. ### The goals were clear: - Identify the target population systematically. - Proactively reach out to patients. - Schedule and confirm appointments without friction. - Measure results in real time. The challenge was not only technological. It was operational, institutional and population-wide. Result: 71% effective attendance at screenings through digital automation. Without increasing costs or staff. The solution ## Automation that does not disrupt clinical flows. A multichannel system that integrates with existing infrastructure. - ### Automated WhatsApp Direct communication where patients already are. - ### 24/7 web portal Scheduling with no office-hour limits. - ### Native integration Connects to existing systems. - ### Smart reminders Confirmations that eliminate no-shows. - ### Real-time metrics Data by channel, facility and age group. - ### Public health standards Simplicity, institutional scalability and sustainability. ### The whole system was designed around: - Simplicity for the patient. - Institutional scalability. - Operational sustainability. - Public health standards. Without touching the clinical model. We only improved access and operational efficiency. Methodology ## Project flowchart. Structured implementation process between the institution and COCO. Project start Prerequisites Multilateral agency RFQ approval Contract and NDA signed 1 ### Discovery - Institution – COCO kickoff - Process mapping - Needs assessment - KPI definition Flows approved? Yes → move on No → phase 1 2 ### Operational design - Operating model - Patient outreach - Scheduling rules - Conversational flows Messages approved? Yes → move on No → phase 2 3 ### Technical setup - COCO platform - Patient and schedule data - WhatsApp / email / voicebot - Integration with institutional systems 4 ### Testing - Reachability tests - Test messages - Scheduling and confirmation Tests successful? Yes → move on No → phase 3 8 ### Closure - Final results report - Institutional and agency presentation 7 ### Monitoring - Reachability monitoring - Attendance and rescheduling KPIs on target? Yes → move on No → phase 5 6 ### Training - Staff training - Schedule management - Reporting Staff trained? Yes → move on No → phase 6 5 ### Go live - Active campaigns - Outbound contacts - Automated scheduling - Reminders 1 ### Discovery - Institution – COCO kickoff - Process mapping - Needs assessment - KPI definition Flows approved? Yes → move on No → phase 1 2 ### Operational design - Operating model - Patient outreach - Scheduling rules - Conversational flows Messages approved? Yes → move on No → phase 2 3 ### Technical setup - COCO platform - Patient and schedule data - WhatsApp / email / voicebot - Integration with institutional systems 4 ### Testing - Reachability tests - Test messages - Scheduling and confirmation Tests successful? Yes → move on No → phase 3 5 ### Go live - Active campaigns - Outbound contacts - Automated scheduling - Reminders 6 ### Training - Staff training - Schedule management - Reporting Staff trained? Yes → move on No → phase 6 7 ### Monitoring - Reachability monitoring - Attendance and rescheduling KPIs on target? Yes → move on No → phase 5 8 ### Closure - Final results report - Institutional and agency presentation Project closure Verifiable data ## Proven ROI in 12 months. ### Appointment management Self-managed (web + WhatsApp)**72.3%** Other channels**27.7%** ### Attendance comparison Traditional campaigns 40% With COCO 71% 0 25 50 75 100 +31% attendance increase ### Conversion funnel Contacted 17,372 Confirmed 14,216 Effective attendance 8,897 ### Operational results +17,000 Appointments managed automatically 72.3% Self-service (web + WhatsApp) 81.8% Reachability without human intervention 81.9% Confirmation rate ### Clinical results 8,897 Women effectively attended their appointment 71% Effective attendance 25-54 Coverage in priority age groups ### Institutional results Significant reduction in administrative workload Efficient reassignment of cancelled slots Reliable data for territorial expansion +8,800 women served Strategic impact ## Aligned with public policy. Effective protection of women's health Optimization of public spending Modernization without disruption Fewer access gaps Well-designed digitalization does not dehumanize. It makes care timelier, fairer and more efficient. ## One platform, multiple programs. A replicable model for any population health campaign. Cervical cancerMammogramsVaccination ### Cervical cancer screening The proven model with +17,000 appointments managed and 71% effective attendance. 8,897 Women served 71% Effective attendance 72.3% Self-service Results proven over 12 months of operation. Your technology partner ## COCO: technology that transforms healthcare. A LATAM healthtech specialized in automation and AI for the public sector. A hub of digital solutions with AI and automation that coordinates demand, scheduling and clinical operations. More precision, efficiency and impact without manual processes or fragmented tools. AI Automation Scheduling Communications Clinical operations ### We work with: - Governments and public health entities - National and regional health systems - Multilateral agencies and international cooperation - Hospital networks, clinics and medical centers Our purpose: Transform care processes into digital models that optimize resources, expand access and generate real impact. Ready to implement ## A validated model, not an experimental pilot. This model is ready to be adapted and scaled to: - Other programs (mammograms, prenatal care, vaccination) - New regions or provinces - Other countries in LATAM and Central America Replicable Scalable Sustainable International standards ### Lessons for health leaders At COCO, every flow designed and every line of code has one clear goal: reduce friction, gain clinical time and let more people access timely care. - Populations are ready for simple digital channels. - WhatsApp and web have very high adoption in public settings. - Initial configuration defines success. - Real-time metrics = evidence-based management. - Institutional co-branding builds citizen trust. Frequently asked questions ## Questions about this success story ### What results did the cancer screening program achieve? ### How was patient outreach automated? ### What share of patients managed their appointment without human help? ### Does automation change existing clinical workflows? ### Can this model be replicated in other institutions? > Public health evidence World Health Organization > > On organized screening programs > > With organized screening, cervical cancer mortality **drops by more than 60%.** ## Replicate this model in your institution Let's talk about automating your screening or patient outreach program. +17k Appointments managed 8,897 Women served 71% Effective attendance 72.3% Self-service Book your demo ## Other success stories Explore more results achieved with COCO. [ ### Success story: surgical management How a hospital optimized operating rooms and surgical scheduling with AI. 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