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🏆 Success Stories

# Institutions that transformed their operations with COCO 

See the real results from hospitals and clinics that adopted our AI platform.

![Public health system · Central America](/assets/hero-panoramic-v3-DBZLYb8p.jpg)

![Public health system · Central America](/assets/coco-logo-light-OLz8Qiw1.png)

Public health system · Central America

National screening program — Results in 12 months

Government

## When technology arrives on time, it saves lives

71% attendance for cancer screenings through digital automation, without increasing costs or staff

+17K

Appointments managed

8,897

Women served

71%

Effective attendance

-   72.3% self-service across web and WhatsApp 
-   81.8% reachability without human intervention 
-   Model replicable to mammograms, prenatal care and vaccination 

[View full success story](/en/testimonials/case-cancer-screening)

![Hospital San Juan de Dios E.S.E. Rionegro](/assets/ese-rionegro-hero-hI9ijQ9X.jpg)

![Hospital San Juan de Dios E.S.E. Rionegro](/assets/ese-rionegro-logo-Cq2Ac9L4.png)

Hospital San Juan de Dios E.S.E. Rionegro

Diana Mejía — Manager

Public

## Healthcare services contracting as an efficiency enabler

Operational and financial sustainability in the public sector

+121K

Appointments managed

98%

AI effectiveness

\-5.4%

No-show rate

-   Over two centuries serving healthcare in eastern Antioquia 
-   AI-powered scheduling automation 
-   Significant reduction in no-shows 

[View full success story](/en/testimonials/case-ese-rionegro)

![Messer Colombia — Homecare](/assets/messer-hero-B3yssM-S.png)

![Messer Colombia — Homecare](data:image/png;base64,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)

Messer Colombia — Homecare

Messer Colombia — Homecare Division

Private

## Optimizing Healthcare Access with AI Technology

Automating over 13,000 monthly appointments to improve patient experience

13K+

Appointments managed

55%

Self-service

63%

Appointments rescued

-   9 locations in Colombia with over 20 years in healthcare 
-   Reduced dependency on the call center 
-   Patient self-service increased from 35% to 55% 

[View full success story](/en/testimonials/case-messer)

![Case study · Surgeries](/assets/cirugias-hero-DupoFp5k.png)

![Case study · Surgeries](/assets/coco-logo-light-OLz8Qiw1.png)

Case study · Surgeries

Surgical Module — Documented results

Private

## 42 hours recovered in 24 days without expanding the admin team

AI surgical scheduling module: 52% less programming time and 111 automated confirmations

42h

Recovered in 24 days

52%

Time reduction

$40.6M

COP annual projection

-   134 procedures fully digitized in COCO 
-   111 automated email confirmations 
-   73% conversion in the scheduling process 

[View full success story](/en/testimonials/case-surgeries)

Reduce 

operational costs

Automation that frees resources

Decrease 

no-shows

Smart multichannel reminders

Decisions 

with real-time metrics

Advanced analytics and reports

+0%

appointments per shift

AI-powered schedule optimization

![Testimonio de Diana Mejía](/assets/reel-11-hP7UOQLS.jpg)

"Implementing COCO in our institution has been a significant digital transformation. We have improved the patient experience and optimized our operational processes."

### Diana Mejía

Manager

HOSPITAL SAN JUAN DE DIOS ESE RIONEGRO

![Testimonio de Ariel Jimenez](/assets/hospital-santander-thumb-DqwR2SJD.png)

"COCO's implementation completely transformed our hospital operations. We now have full control over scheduling and our resources are better optimized."

### Ariel Jimenez

Deputy Director

HOSPITAL UNIVERSITARIO SANTANDER

![Testimonio de Mónica Vargas](/assets/pinares-thumb-Dd3jO8yn.png)

"COCO helped us professionalize appointment management at our institution. The ease of use and support have been exceptional from day one."

### Mónica Vargas

Manager

PINARES MIND & HEALTH

![Testimonio de Gina Roa](/assets/misericordia-thumb-DaqtWAsr.png)

"Since implementing COCO, appointment coordination became much more efficient. Our team can focus on what truly matters: patient care."

### Gina Roa

Coordinator

CLÍNICA LA MISERICORDIA

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