From reminding and confirming an appointment, to canceling and rescheduling it, all of this is done by a Bot Assistant, generating efficiencies and optimizing healthcare institutions to the maximum.

What is a Dating Assistant Bot?

An Appointment Assistant Bot manages scheduling processes; reminding, confirming, canceling and rescheduling appointments automatically, immediately and omnichannel 24/7.

Improves patient experience and boosts productivity in call centers, consolidating the digital transformation in healthcare institutions.

How does the appointment assistant bot work?

Once an appointment is scheduled for a patient, the Assistant Bot will automatically communicate with patients as follows:

1. The Bot Assistant asks to confirm attendance 24 hours or up to 10 minutes before an appointment, according to the desired customization, this is through calls, emails, SMS, WhatsApp and in case of being in person, location is shared with data of the place of attention, it is not enough with a text message reminding an appointment, since in many occasions they are not read.

2. If there is no response, the Assistant Bot makes repeated attempts per patient to recall and confirm, which for call centers can be a very complex and repetitive process.

3. If the patient indicates that he/she cancels his/her appointment, the Bot Assistant offers this appointment to patients on a waiting list or who are currently searching, thus providing a close scheduling opportunity, also leaving the option to reschedule on available dates, recovering appointments at risk of being missed, additionally, at the time of canceling the appointment immediately performs a survey to know the reason, for statistical purposes and to assist in decision making in the institutions.

4. If the institution has to make mass cancellations, news or transfer of agendas, it can do so with the help of the Bot Assistant, which sends a notification to each patient, informing them of the news and providing options, for example to reschedule.

Undoubtedly, an assistant Bot brings many benefits to healthcare institutions, and in recent years it has gained much more strength.

Learn about the 5 main benefits they provide to institutions:

Generates service efficiency

It saves time and enhances the work of the call center staff, as it frees the operational load and the staff obtains order with the agenda and achieves more complete reports, the Bot Assistant allows them to do more tasks in less time.

Improve patient experience

Users are becoming more and more demanding in terms of service experience and the Assistant Bot certainly helps with this, the Assistant Bot offers omnichannel communication with 24/7 immediate attention. Giving that added value to the service is a great way to differentiate yourself from other institutions.

No trace of any message sent to patients is lost.

By means of the Assistant Bot and the software, you can intelligently track, for example, how many appointments are scheduled during the week, how many of these appointments were completed and which ones were cancelled.

Optimize costs

With the automation that Bot Appointment Assistant has, it enhances the work of call centers, this is a tool that comes to support and never to replace, the staff can devote their work time to tasks that do require human intervention, improving the service.